Refund Policy

Summary

If AmzDL Pro is not what you expected, email support@amzdl.com within 14 days of your payment and we will refund it in full. You do not need to give a reason.

14-day money-back guarantee

The guarantee applies to every plan we sell:

• Monthly — full refund within 14 days of the charge.
• Annual — full refund within 14 days of the charge.
• Lifetime — full refund within 14 days of the purchase.

We do not require you to justify the request, and we do not ask you to complete a survey or speak to anyone before the refund is issued.

How to request a refund

Email support@amzdl.com from the address on your account, or use the contact form on this website. Include the email address you paid with so we can find the transaction.

We reply to every request within 3 business days. Once a refund is approved, it is issued immediately; your bank or card issuer then typically takes 5–10 business days to post it to your statement. That last part is outside our control.

Renewals

Subscriptions renew automatically until you cancel.

• You can cancel at any time from Settings → Billing in your account, or from the billing portal linked to your receipt. Cancelling stops all future charges.
• After you cancel, Pro stays active until the end of the period you have already paid for. We do not cut off access early.
• If a renewal charge caught you by surprise, email us. If you contact us within 14 days of a renewal and have not used Pro features during that period, we will refund it. We would rather refund an unwanted renewal than keep money from someone who did not mean to spend it.

You will find the renewal date and amount on every receipt, and we send that receipt before each charge.

What is not covered

• Requests made more than 14 days after the charge, except for the renewal case described above.
• Repeated refunds on the same account. If an account has already been refunded and buys again, we may decline a second refund.
• Charges from anyone other than us. If you do not recognise a charge, check the merchant name on your statement before contacting us — see the next section.

Outside these cases, we still read every request. If something went wrong on our side — the extension broke, a download failed, a feature did not work as described — tell us and we will make it right, whether or not the 14 days have passed.

Who charges you, and what appears on your statement

Payments for AmzDL are processed by Creem, which acts as the Merchant of Record for the transaction. Creem, not AmzDL, is the seller of record on your invoice, and Creem handles payment collection, tax, and the mechanics of issuing refunds.

This means the charge on your bank or card statement may show Creem rather than AmzDL. If you see an unfamiliar charge, that is the most likely explanation.

We decide whether a refund is due; Creem carries it out. You do not need to contact Creem yourself — email us and we will handle it.

Before you file a chargeback

Please email support@amzdl.com first. We can refund you in a couple of days, whereas a chargeback takes weeks, and it costs us a fee on top of the refunded amount even when we agree with you.

We have never refused a good-faith refund request inside the guarantee window, and we are not going to start. Filing a dispute gets you your money more slowly than asking us does.

Free features

AmzDL's free features — main images, variant images, A+ module images, and 360° frames — do not require payment or an account, so there is nothing to refund. You can confirm the extension does what you need before paying anything.

Questions

Email support@amzdl.com. A real person reads it.